Term of Service

These Terms of Service (“Terms”) govern your access to and use of all our products & services across our Branches and subsidiaries including our various websites and across all our platforms.  By using the Services, you agree to be bound by these Terms in its entirety.

Please note that these stipulated terms are subject to frequent reviews, updates and there may or may not be prior notice to these effects.

Exams or Tests can only be registered when full payment is made and confirmed. Part Payment for any Examination or Test registration will not be considered until Payment is complete.
Tests that have been successfully registered correctly cannot be canceled.
Where a candidate’s first preferred test date is no longer available, he or she will be automatically registered for his or her second preferred test date if already chosen by the candidate; and may or may not be contacted upon this action.

In a situation where a candidate’s test isn’t registered due to non-availability of chosen preferred date(s), such person will be contacted to pick an alternatively available date via E-mail, Phone call or SMS for which we must receive mutual correspondence.

Where the candidate does not accept the above (point 4), the option of refund becomes available after which all charges for Textbooks and Training services have been deducted.

We will consider requests in writing (via E-mail) for refunds of unregistered Tests or Examinations on a case by case basis via the receipt of relevant information to determine the eligibility of a refund. Where eligible, (point 4) applies including a 10% Service Charge. Where it is established that the warranted service paid for was not provided due to our incapacity, the 10% service charge will not be deducted.

Refund will not be issued for incorrect choice of examination or test. However, there is an option of Examination conversion (points 5 and 15) applies.

Payment made for Training services is NON-REFUNDABLE and NON-TRANSFERABLE.

Switching of Training schedules or modes (from Weekdays to Weekends) or vice versa is permitted on the basis that the Candidate informs an admin staff of their intent and that the Candidate is made aware that their training duration will not be extended or adjusted to suit their newly chosen Training Schedule.

Candidates must inform at least one admin personnel if or when the Candidate plans on being absent from their scheduled Training duration. Failure to do so would result in the client forfeiting days missed and would not be entitled to an extension of Training duration.
Candidates are restricted to the Training schedule or mode paid for. Mixing of Training schedules is not permitted.

In a situation whereby a Candidate makes a part payment for an Examination or Test and an upward price review occurs before the balance of payment, such candidate would have to make the balance payment on the new pricing.

In a case where a candidate has made full payment for an exam and an upward price review occurs, such candidate will be contacted either to make a balance payment or be given the option of a Refund (points 4 and 5 applies).

In the eventuality whereby a candidate could not be registered or a service could not be fulfilled due to circumstances beyond our control, (Exam body related, voucher unavailability, etc) such candidate would be contacted, be made aware of the issue and would be given alternative options to choose from including the choice of applying for a Full Refund (Point 3 applies).

There will be no refund for an Examination or Test registration payment that has exceeded one Fiscal Year. Such Examination or Test MUST be taken by the Candidate or Payment made will be forfeited.
Application and Payment for an Exam or Test Rescheduling must be made Seven (7) working days before the actual PREVIOUSLY chosen test date. A rescheduling fee will be charged.

Candidates are advised to register and make payment for their intended examination(s) at least 2 weeks from their preferred examination date depending on the availability of said date. Extra charges may apply to certain exams with Late Registration cases (Registrations done within 7 days or less to one’s chosen exam date) or Candidates may be given the option of choosing a farther exam date.

Payment made by a candidate without requesting for service will lead to forfeiture after a maximum of Two (2) years.

Failure to Reschedule a candidates’ examination will result in a Refund if said candidate did not pay the required rescheduling fee on or before our established deadline (number of days before the ‘to be rescheduled’ exam date) for that particular Examination.

Though we use several means of communication or correspondence in interacting with Candidates or Clients, the most acceptable form of correspondence from Test Candidates or Clients to OTEC NG is the E-mail. Every update or request from Candidates pertaining to our services must be sent via E-mail even if previous correspondence may have occurred through other means of communication. This helps both parties have a record of previous correspondence and acknowledgments. We will always ask Candidates to send E-mails pertaining to their requests before acting on them.

Admission Processing Agreement
In consideration of the professional services to be rendered, The Candidate must agree to pay a non-refundable fee as stated on the Admission Agreement Form being the admission processing fee, payable as stated below:

Candidate must agree and acknowledge that the non-refundable fee as specified to pay is payable for admission processing by installment at 70% before the commencement of the process and 30% before the collection of I-20 to OTEC NG, that is, the handing over of all Admission documents.
Candidate must understand that the non-refundable admission processing fee charged in their case is the professional fee OTEC NG charges to represent him or her for admission processing into the agreed stated number of universities abroad.

Candidate must acknowledge and agree that the fee paid to OTEC NG does not guarantee that their application for admission into the agreed number of schools will be approved by same. The Candidate’s admission is solely dependent on the school to which he or she has applied to.

Candidate must also acknowledge and agree that their payment of the non-refundable admission processing fee allows OTEC NG to send their application to the agreed number of institutions stated in the agreed country or countries chosen on the admission form.

Candidate must understand that OTEC NG is not responsible for any payment(s) that He or She makes to the school(s) to which they may have applied to in the likes of tuition fee or otherwise and hence cannot be held liable under any circumstances.

Candidate must also agree that whenever He or She has issues or complaints about their application for admission in the agreed country or countries chosen or any term of this agreement, He or She will first contact OTEC NG, whom He or She has appointed as their agent and seek to resolve all issues.
In the event that the Candidate fails to sign the Agreement or The Candidate is in arrears of payment of fees or cost, OTEC NG shall not be expected or required to render services.

How to Apply for a Refund
The following documentation must be submitted to enable us to process your request.
An E-mail requesting for a refund that contains grounds for which you are demanding such.
The receipt or evidence of payment issued by OTEC NG or any of its subsidiaries.
Candidates account details.

How Refunds are Addressed
Refund applications take thirty (30) days to process. You will be contacted on the outcome of your application.

Refunds shall only be issued by Bank transfer for all Payments made.
Refunds shall not be issued to Third Parties.

Delivery/Shipping
It’s no secret that candidates are seeking convenience, resulting in a drive towards on-demand delivery. Candidates must allow the agreed number days (applicable to your chosen delivery option) for their order to arrive. If more than 15 days have passed please email or call to review the status of your order. Refunds will be handled through email if necessary.

Candidates must understand that the courier Delivery option “Home delivery” applies within the Stipulated state(s) we have a physical branch(es) or subsidiaries and have a delivery timeline of 24-48 hours after payment confirmation.

All deliveries are processed after payment confirmation.
Candidates who choose 3rd Party Courier service companies as their courier delivery option must be made aware that once their package is handed over to the courier service provider, we have little or no control over the status of the package aside being able to monitor its delivery process.
Extra charges may apply if you choose to defer your delivery to a location different from what was previously chosen.

Returns
Our return policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and reason for the return.
Please do not send your purchase back to the manufacturer.
There are certain situations where returns and exchanges are granted (if applicable), such as:

Book with obvious signs of use, missing pages, faulty CDs, etc.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned less than 15 days after delivery.

Date of Last Revision: March 31, 2024.